The Foundation Doctor on Fox 2 news
Leena contacts Fox News about her leaking basement foundation.
From Fox 2 News Contact Us page:
Nov. 10th, 2010
BelRidge, MO (KTVI-FOX2now.com) —
Its a mystery to one homeowner. The basement in her BelRidge home just keeps taking on water. You know you’ve got a problem when a water leak pools in one corner of your basement. In this case the family can’t tell if its ground water or tap water. The wet-dry vacuum at Leena Gilmore’s house rarely rests. Her problems started in 2008 when she went to the basement to do laundry. Water met her at the bottom of the stairs.
“And from then on everyday, all day I just maintain it. At some point we sleep in shifts. You know, my son when he’s here, he’ll go down and maintain it. That’s the way its been for two years.”
At times the water is six foot in diameter and an inch deep. Leena says she’s done everything she can think of to stop it– from the outside.
“I started out trying to rectify the problem myself. I thought it was something small maybe, Round the foundation maybe or something of that nature.”
St. Louis County Public Works checked the service line to the house and found nothing.
Lenna called Missouri American Water. Crews came out and checked for leaks. None was found.
Leena called MSD. Those lines were checked…No breaks found.
MSD also tested the water. It wasn’t sewer water, but it did show positive for chlorine. Leena wanted confirmation. She hired an independent lab.
St. Louis Testing Laboratories found chlorine .0.23 parts per million. Chlorine in tap water averages 1.5 to 2 parts per million
Missouri American Water came back out checked the lines in the street using cameras. Again no sign of leaks. They tested the water again.. and found NO chlorine.
Leena showed us her unscientific test.
“If I take water out of that wet dry vac and draw water from my faucet you couldn’t tell the difference. I could turn your back and you couldn’t tell which is which”
In a written statement to Contact 2 Missouri American Water says multiple samples were tested over time and “none of the results showed any characteristics of treated water”
The Public Service Commission responded to Leena’s concerns saying, it was satisfied the water company had done everything possible to check for leaks.
The water company and the PSC suggest the problem must be cracks in her foundation. Leena continues to believe treated water is leaking from somewhere.
“I’m mad, I’m mad and I’m disappointed because I figure people shouldn’t have to live like this.”
The Bel Ridge City Manager assured us the village would try to help this very frustrated homeowner.
Now, The Foundation Doctor steps in to resolve Leena’s issues.
From Fox 2 News Contact Us Page:
Dec. 24th, 2010
BEL-RIDGE, MO (KTVI – FOX2now.com) – —
In a Contact 2 follow up we’ll take you back to the house where Santa and his helpers dropped by with a little Christmas cheer. You could say the jack hammer is chipping away months of stress and frustration for the homeowner. A contractor from Arnold is putting in a sump pump. Surprisingly a small pool of water began forming as soon as the concrete was broken. Jason Bauman, the Foundation Doctor, saw the story we did on the unexplained water in Leena Gilmore’s basement and he jumped into action.”Obviously I watched the original story and seeing how much water was coming into her basement, I felt that I should do whatever I could to help her with that. Just because that’s a lot to put on one person.”
For two years Leena sucked up water with a wet-dry vac….almost 60-gallons daily. Bauman says that can be stopped.
“What we’re doing is going to take care of it and eliminate it so that there’s no water getting in here and ruining the basement anymore.”
But with the “doctor” in the house, Leena’s biggest challenge is holding back the tears.
“Knowing that him and his people have donated their time and service to do something to help me, it’s just amazing and I’m so blessed and grateful. Thank you.”
But Bauman says he didn’t do it alone. “I actually got help from a couple of people, Randy with Anchor Container System. He brought me out a dumpster at no charge. Also my supplier who supplies our sump pumps they also donated a sump for us so we didn’t have to buy that. All my guys working for me, they’re all working for free today. Everybody’s kinda giving, its Christmas time, why not.”
And the village of Bel-Nor even pitched in by securing equipment from Tope Plumbing to check the lines. Hoods Materials on Natural Bridge donated wall and flooring supplies. That was pulled together by Village Trustee, Wilma Aberrantly. “People got to work together. We’ve got to help each other we’re all one big family right. We got to work together.”
Such a happy ending after two long years of misery. But this woman’s experience drives home a point for current and future homebuyers. You may want to hire a reputable contractor to determine the condition of your water and sewer lines, as well as electric and gas service. If left unattended, a problem in these areas, could mean costly repairs.
After The Foundation Doctor left Leena’s home, for the first time in 2 years, she was able to sleep through the night, not having to worry about waking up to several inches of water in her basement and hours of her time cleaning it up. Leena wrote The Foundation Doctor this letter……..
“Thanks to the Foundation Doctor and Staff. For the first time in years, I actually feel healed. It’s extremely hard to express how grateful and thankful I am. Your name speaks volumes. When you witnessed my suffering and decided to help me solely out of the kindness of your heart, you simultaneously implemented a blessing to me. Your Team is to be commended, they were professional and through their goal appeared as one, to make sure the customers basement remain dry forever. Thanks again and Happy Holidays” –Leena G.
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